Offers and quotations

1. Offers and quotations from Love 4 Work are without engagement, unless expressly stated otherwise.

2. An offer or quotation is valid for a maximum period of 2 weeks  from its date, unless another acceptance period is stated in the offer or quotation.

3. If the customer does not accept an offer or quotation within the applicable time frame, the offer or quotation will lapse.

4. Offers and quotations do not apply to repeated orders, unless the parties have agreed upon this explicitly and in writing.

Acceptance

1. Upon acceptance of a quotation or offer without engagement, Love 4 Work reserves the right to withdraw the quotation or offer within 3 days after receipt of the acceptance, without any obligations towards the customer.

2. Verbal acceptance of the customer only commits Love 4 Work after the customer has confirmed this in writing (or electronically).

1. All prices used by Love 4 Work are in euros, are exclusive of VAT and exclusive of any other costs such as administration costs, levies and travel-, shipping- or transport expenses, unless expressly stated otherwise or agreed otherwise.

2. Love 4 Work is entitled to adjust all prices for its products or services, shown in its shop, on its website or otherwise, at any time.

3. The price with regard to services is determined by Love 4 Work on the basis of the actual working hours.

4. The price is calculated according to the usual hourly rates of Love 4 Work, valid for the period in which he carries out the work, unless a different hourly rate has been agreed.

5. If the parties have agreed on a total amount for a service provided by Love 4 Work, this is always a target price, unless the parties have explicitly agreed upon in writing on a fixed price, which cannot be deviated from.

6. Love 4 Work is entitled to deviate up to 10% of the target price.

7. If the target price exceeds 10%, Love 4 Work must let the customer know in due time why a higher price is justified.

8. If the target price exceeds 10%, the customer has the right to cancel the part of the order that exceeds the target price by 10%.

9. Love 4 Work has the right to adjust prices annually.

10. Love 4 Work will communicate price adjustments to the customer prior to the moment the price increase becomes effective.

11. The consumer has the right to terminate the contract with Love 4 Work if he does not agree with the price increase.

Payments and payment term

1. Love 4 Work may, at the conclusion of the agreement, require a down payment of up to 50% of the agreed amount.

2. The customer must have paid the full amount within 7 days after delivery of the product.

3. Payment terms are considered as fatal payment terms. This means that if the customer has not paid the agreed amount at the latest on the last day of the payment term, he is legally in default, without Love 4 Work having to send the customer a reminder or to put him in default.

4. Love 4 Work reserves the right to make a delivery conditional upon immediate payment or to require adequate security for the total amount of the services or products.

Right of retention 

1. Love 4 Work can appeal to his right of retention of title and in that case retain the services/products sold by Love 4 Work to the customer until the customer has paid all outstanding invoices with regard to Love 4 Work, unless the customer has provided sufficient security for these payments.

2. The right of retention of title also applies on the basis of previous agreements from which the customer still owes payments to Love 4 Work.

3. Love 4 Work is never liable for any damage that the customer may suffer as a result of using his right of retention of title.

Delivery 

1. Delivery takes place at Love 4 Work unless the parties have agreed upon otherwise.

2. If the agreed price is not paid on time, Love 4 Work has the right to suspend its obligations until the agreed price is fully paid.

3. In the event of late payment, the customer is automatically in default, and hereby he cannot object to late delivery by Love 4 Work.

Delivery period

1. Any delivery period specified by Love 4 Work is indicative and does not give the customer the right to dissolution or compensation if this period is not met with, unless the parties have expressly agreed otherwise in writing.

2. The delivery period starts after the customer has signed the agreement to Love 4 Work and is confirmed in writing or electronically by Love 4 Work to the customer.

3. Exceeding the specified delivery period does not entitle the customer to compensation or the right to terminate the contract, unless Love 4 Work cannot deliver within [90 of days late] or if the parties have agreed upon otherwise.

1. The customer undertakes to insure and keep insured the following items adequately against fire, explosion and water damage as well as theft:

   • goods delivered that are necessary for the execution of the underlying agreement

   • goods being property of Love 4 Work that are present at the premises of the customer

   • goods that have been delivered under retention of title 

2. At the first request of Love 4 Work, the customer provides the policy for these insurances for inspection.

3. Love 4 Work possesses a CAR (Construction All Risks) insurance / [The customer] is obliged to take out CAR insurance at his own expense and cannot claim compensation for any damage that would otherwise be covered by this insurance.

Installation 

Although Love 4 Work strives to carry out all installation work as well as possible, it does not bear any responsibility for this, except in case of intent or gross negligence.

When parties have entered into an agreement with services included, these services only contain best-effort obligations for Love 4 Work, not obligations of results.

Performance of the agreement

1. Love 4 Work executes the agreement to the best of its knowledge and ability and in accordance with the requirements of good workmanship.

2. Love 4 Work has the right to have the agreed services (partially) performed by third parties.

3. The execution of the agreement takes place in mutual consultation and after written agreement and payment of the possibly agreed advance by the customer.

4. It is the responsibility of the customer that Love 4 Work can start the implementation of the agreement on time.

5. If the customer has not ensured that Love 4 Work can start the implementation of the agreement in time, the resulting additional costs and/or extra hours will be charged to the customer.

Duty to inform by the customer 

1. The customer shall make available to Love 4 Work all information, data and documents relevant to the correct execution of the agreement to in time and in the desired format and manner.

2. The customer guarantees the correctness, completeness and reliability of the information, data and documents made available, even if they originate from third parties, unless otherwise ensuing from the nature of the agreement.

3. If and insofar as the customer requests this, Love 4 Work will return the relevant documents.

4. If the customer does not timely and properly provides the information, data or documents reasonably required by Love 4 Work and the execution of the agreement is delayed because of this, the resulting additional costs and extra hours will be charged to the customer.

Duration of the agreement 

1. The agreement between Love 4 Work and the customer is entered into for an indefinite period of time, unless it results otherwise from the nature of the agreement or the parties have expressly agreed otherwise in writing.

2. If a fixed-term contract has been entered into, it will be tacitly converted into an open-ended contract at the end of the term, unless 1 of the parties terminates the contract with due observance of a notice period of 2 month(s).

3. If the parties have agreed upon a term for the completion of certain activities, this is never a strict deadline, unless specified explicitly otherwise in writing. If this term is exceeded, the customer must give Love 4 Work a written reasonable term to terminate the activities, before it may either terminate the contract or claim damages.

Cancellation of the contract for an indefinite period of time 

1. The customer can terminate an agreement that has been concluded for an indefinite period at any time with due observance of a notice period of 2 months.

Intellectual property 

1. Love 4 Work retains all intellectual property rights (including copyright, patent rights, trademark rights, design and design rights, etc.) on all designs, drawings, writings, data carriers or other information, quotations, images, sketches, models, scale models, etc., unless parties have agreed otherwise in writing.

2. The customer may not copy or have copied the intellectual property rights without prior written permission from Love 4 Work, nor show them to third parties and / or make them available or use them in any other way.

Confidentiality

1. The customer keeps any information he receives (in whatever form) from Love 4 Work confidential.

2. The same applies to all other information concerning Love 4 Work of which he knows or can reasonably suspect that it is secret or confidential, or of which it can expect that its disclosure may cause damage to Love 4 Work.

3. The customer takes all necessary measures to ensure that he keeps the information referred to in paragraphs 1 and 2 secret.

4. The obligation of secrecy described in this article does not apply to information:

   • which was already made public before the customer heard this information or which later became public without being the result of a violation of the customer's duty to confidentiality

   • which is made public by the customer due to a legal obligation

5. The confidentiality obligation described in this article applies for the duration of the underlying agreement and for a period of 3 years after the end thereof. 

Penalties 

1. If the customer violates the articles of these general terms and conditions about secrecy or intellectual property, then he forfeits on behalf of Love 4 Work an immediately due and payable fine of € 1000 if the customer is a consumer and € 5000 if the customer is a company, for each violation and in addition an amount of 5% of the aforementioned amount for each day that this violation continues.

2. No actual damage, prior notice of default or legal proceedings are required in forfeiting the fine referred to in the first paragraph of this article.

3. The forfeiture of the fine referred to in the first paragraph of this article shall not affect the other rights of Love 4 Work including its right to claim compensation in addition to the fine.

1. The customer must examine a product or service provided by Love 4 Work as soon as possible for possible shortcomings.

2. If a delivered product or service does not comply with what the customer could reasonably expect from the agreement, the customer must inform Love 4 Work of this as soon as possible, but in any case within 1 month after the discovery of the shortcomings.

3. The customer gives a detailed description as possible of the shortcomings, so that Love 4 Work is able to respond adequately.

4. The customer must demonstrate that the complaint relates to an agreement between the parties.

5. If a complaint relates to ongoing work, this can in any case not lead to Love 4 Work being forced to perform other work than has been agreed. 

Modification of the agreement

If, after the conclusion of the agreement and before its implementation, it appears necessary to change or supplement its contents, the parties shall timely and in mutual consultation adjust the agreement accordingly.